The insurance company wants to put used parts on my vehicle. Can I demand new parts?

Well… You can demand anything you want, but let’s talk about what is best for your vehicle and what is fair. If you have a vehicle that is only a few years old, then expecting new parts on it is a practical solution. If your vehicle is over 3 years old, and you need a door or fender replaced, you already have a used part on your vehicle, so “fair” says you will probably receive a new “used” parts. This isn’t a bad thing if you work with a reputable vendor of used parts. Ask the repair facility for their policy on used parts and find out what your insurance policy states regarding used parts. We are here to help.