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Meet the Shafers

Thanks for stopping by our website – we appreciate you taking the time to learn a little bit about our family-owned and operated business, as well as our family.

The head of our family and business is Carl Shafer.  Being a third generation auto body collision repair technician, Carl’s family has owned and operated a body shop since the 1920s.  Carl literally grew up in the auto body repair business; he was 7 when he completed his first customer paid repair!   He’s close to 50 now – that’s a long time in one industry!  Carl never met a car he didn’t like, and along the way he’s met some great clients and friends.  When Carl was working ‘on the line’, he specialized in frame repairs, and is classified as a ‘combination man’.  (That’s a craftsman who’s mastered all of the technical aspects of auto body and collision repair…frame, body work, parts changing, painting, detailing.)

After 12 years experience working in dealerships and other independent body shops, Carl opened Shafer’s Collision Repair Center in 1990.   For one year the shop was located on Indy Lane on Indianapolis’ Westside, but, due to the rapid growth of clientele, the shop quickly outgrew the space during that first year.  With an eye toward the future, Carl strategically chose to locate the business at the current location.

During Hendricks’ County and Avon’s growth, our address changed several times, but we have been in the same physical location since 1991 – 19 years.  As we look forward to the future, we anticipate another local relocation of our locally owned and operated auto body collision repair shop.  (Check back to this site for that status updates – we will address truth and rumors.)

Carl oversees all aspects of operations, with top priorities of customer service and quality control.

If you have visited us over the past several years, you have witnessed our growing business.  If you have been part of that growth, we appreciate the opportunity to serve you as our client!

When Carl isn’t at the office, he enjoys spending time with his family.  Whether it’s hanging out at home, playing at the park, going to the movies, or participating in the kids’ school and sporting events, he really enjoys being with them.  Some of his other interests are NASCAR, hunting, and sports.

In 1993, Carl and Suzanne married.  With over 10 years experience in sales, marketing and insurance, she became a full-time business partner in 1994.  Suzanne also grew up in family-owned businesses.  Throughout her youth, her parents owned Enterprise Machine Shop on Indy’s Westside and Paragon Speedway in Paragon, Indiana.

Suzanne focuses on customer service, marketing, and systems.  When Suzanne isn’t working on the business, she’s probably working on a philanthropic project, carpooling the kids, reading, writing or hanging out with family or friends.

WHAT MAKES US DIFFERENT:
Family owned and operated – we were in business before your teenage driver was born!

While you may not look forward to ever working with a collision repair shop, we strive to help you enjoy working with us personally.
We’d love to tell you that collision repair can be hassle-free, but that’s just a buzz word to make people feel good.  We will eliminate and minimize the hassle as much as possible, but chances are you will never ‘have time’ for an accident or the ensuing repair process.  We do promise to make the time we work with you as pleasant as possible.

All collision repair and auto body shops say the same things:

  • 100% Customer Satisfaction
  • Lifetime Warranty on Workmanship
  • Guaranteed Paint Match
  • Certified & Trained Technicians
  • We work with all insurance companies

We do all of that and we also commit to the following:

Our entire staff is committed to treating all people with respect, kindness and compassion.  We assure that you can trust us to take care of your wife, your daughter, your grandson, your mother-in-law, and your grandparents.

Now that you know a little about us, we will be honored when you stop by and introduce yourself to us!  Please, stop by and meet us soon, even before you need our services!

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